Transcripts Frequently Asked Questions (FAQs)
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All transcripts we produce in response to a student’s request are “Official” as far as we are concerned. They all are on special security paper with the Registrar’s signature, the date printed and the school seal. Any transcript we provide to the student will also indicate “ISSUED TO STUDENT”. Some agencies do not consider these to be official. Be sure to check with the agency requesting the transcript to verify what they consider to be official.
Unofficial transcripts are available to currently enrolled students who have online access to their records through their MyCSU account. (or take out their and account and just say MyCSU.) Unofficial Transcript are not available for students who don't have access to their MyCSU records.
CSU transcripts are complete records of your entire enrollment at CSU, including undergraduate and graduate work. We do not issue partial transcripts that contain a student’s undergraduate or graduate record separately.
It depends on how you request the transcript. The turnaround time for an order that is to be picked up in the Registrar's Office is after 12:00pm the next business day after you place your order, unless you have a hold. For mail orders please allow up to 10 business days to receive your transcript. Frequently it will be less than five business days, but occasionally, depending on the time of the year, it will be more. However, we make every effort to make our turnaround as quick as possible.
If there is a problem with your record which prevents transcript issuance, such as a hold, then we will not release the transcript until the problem is resolved.
Next Day Express Mail delivery is provided via Federal Express (FedEx) and the order MUST be done via our online service. Express Mail orders are picked up by FedEx every business day by 3:00 p.m. If your Express mail delivery order is received after 3:00 p.m., then it will be picked up by FedEx the Next Business Day.
International addresses can take 3 to 5 days.
If you ordered your transcript online, you will receive notification by e-mail if there are any problems with your order.
If your record has a hold, then transcripts will not be issued until the hold is removed. You will need to contact the office that placed the hold on your record for removal.
The transcript payment must accompany the transcript request. When the payment is received, the transcript will be produced. If you make payment via the web, then your credit card will be billed after the transcript is sent.
No. We do not fax transcripts.
No. We do not fax transcripts