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Office of the Registrar

Office of the Registrar

Transcripts - Frequently Asked Questions

 

Q: What browser should I use?

A:

  • Google Chrome version 43 or higher
  • Mozilla Firefox version 34 or higher
  • Microsoft Internet Explorer 11
  • Safari OS X 10.11 and later and iOS 9
  • Opera version 31 or higher

 

Q: What is an “Official” Transcript?

A: All transcripts we produce in response to a student’s request are “Official” as far as we are concerned. They all are on special security paper with the Registrar’s signature, the date printed and the school seal. Any transcript we provide to the student will also indicate “ISSUED TO STUDENT”. Some agencies do not consider these to be official. Be sure to check with the agency requesting the transcript to verify what they consider to be official.

 

Q: Can I get an unofficial transcript for my records?

Unofficial transcripts are available to currently enrolled students who have online access to their records through their MyCSU account. (or take out their and account and just say MyCSU.) Unofficial Transcript are not available for students who don't have access to their MyCSU records.

 

Q: Do I have to order two transcripts to get my CSU undergraduate and CSU graduate record sent?

A: CSU transcripts are complete records of your entire enrollment at CSU, including undergraduate and graduate work. We do not issue partial transcripts that contain a student’s undergraduate or graduate record separately.

 

Q: Can you guarantee when I will get my transcript?

A: It depends on how you request the transcript. The turnaround time for an order that is to be picked up in the Registrar's Office is after 12:00pm the next business day after you place your order, unless you have a hold. For mail orders please allow up to 10 business days to receive your transcript. Frequently it will be less than five business days, but occasionally, depending on the time of the year, it will be more. However, we make every effort to make our turnaround as quick as possible.

 

Q: If I pay the express mail fee with the transcript fee, am I guaranteed to receive my transcript the next day?

A: In most cases, you should get it the next day if you selected Federal Express Next Business Day service (Next business day delivery time depends on the location the transcript will be delivered to. For example, remote locations within the continental US may take 2 days; delivery to Alaska or Hawaii may also take 2 days; delivery to international locations may take between 48 to 72 hours).

If there is a problem with your record which prevents transcript issuance, such as a hold, then we will not release the transcript until the problem is resolved.

Next Day Express Mail delivery is provided via Federal Express (FedEx) and the order MUST be done via our online service. Express Mail orders are picked up by FedEx every business day by 3:00 p.m. If your Express mail delivery order is received after 3:00 p.m., then it will be picked up by FedEx the Next Business Day.

International addresses can take 3 to 5 days.

 

Q: Will you let me know if there is a problem in processing my request?

A: If you ordered your transcript online, you will receive notification by e-mail if there are any problems with your order.

 

Q: What if my record has a “hold” on it?

A: If your record has a hold, then transcripts will not be issued until the hold is removed. You will need to contact the office that placed the hold on your record for removal.

 

Q: Will you issue my transcripts then bill me?

A: The transcript payment must accompany the transcript request. When the payment is received, the transcript will be produced. If you make payment via the web, then your credit card will be billed after the transcript is sent.

 

Q: Can I have my transcript faxed to someone else and mailed to myself?

A: No. We do not fax transcripts.

 

Q: Can I have my transcript faxed to myself at work but mailed to my home address?

A: No. We do not fax transcripts

 

Q: If I apply to a new CSU program through the Office of Admissions, do I need to order my prior CSU transcript to be sent to CSU Admissions?

A: No. If the application indicates that previous transcripts need to be sent to CSU Undergraduate or Graduate Admissions, then you do not need to request your CSU transcripts to be sent there. The Office of Admissions has access to view all work previously completed at CSU.